Privacy Policy

Privacy Policy

EZDDS Billing (“EZDDS Billing,” “we,” “us,” “our”) values the privacy of our customers, clients, and website visitors. This Privacy Policy describes how we collect, use, store, and share information, including Protected Health Information (PHI) and Personally Identifiable Information (PII), in accordance with HIPAA, applicable privacy laws, and industry standards.

By accessing or using www.ezddsbilling.com, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

• Personal Identifiable Information (PII): Name, address, email address, phone number, and other details you provide.
• Protected Health Information (PHI): Data entrusted to us by clients, such as patient demographics, billing information, and insurance details.
• Financial Information: Payment details (where applicable).
• Website and Technical Data: IP addresses, browser type, operating system, device identifiers, referral sources, pages viewed, and time spent.
• Mobile/SMS Data: Mobile numbers and SMS opt-in details, when you consent to receive communication.

2. How We Collect Information

• Directly from You: When you fill out forms, contact us, subscribe, or use our services.
• Through Our Clients (Covered Entities/Providers): When clients provide PHI/PII under a Business Associate Agreement.
• Automatically via Website Use: Cookies, analytics, and log files.
• Third Parties: Where permitted, we may obtain supplemental information to improve accuracy.

3. Use of Information

• Delivering medical billing and related services.
• Communicating with clients and patients (service updates, support, billing, and reporting).
• Maintaining compliance with HIPAA and applicable healthcare regulations.
• Improving our services, website functionality, and user experience.
• Conducting audits, data analysis, and internal reporting.
• Responding to legal and regulatory requirements.

4. Sharing and Disclosure of Information

• No Marketing Disclosure: Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
• Business Associates: We may share PHI/PII with vendors or subcontractors that perform functions on our behalf, under strict Business Associate Agreements requiring HIPAA compliance.
• Legal Obligations: Disclosure may occur when required by law, regulation, subpoena, or legal process.
• Corporate Transactions: In case of a merger, acquisition, or transfer, information may be shared as part of the business assets.

5. SMS and Mobile Communications

• EZDDS Billing collects mobile numbers only with your explicit opt-in consent.
• SMS messages are used solely for service-related purposes (alerts, notifications, billing updates).
• You may opt-out at any time by replying “STOP” or contacting us directly.
• We do not use SMS numbers for marketing or promotional purposes.

6. Cookies and Tracking Technologies

We use cookies and web technologies to analyze traffic, optimize performance, and enhance user experience. You may adjust browser settings to refuse cookies; however, some website features may not function correctly without them.

7. Data Security

We employ administrative, physical, and technical safeguards in line with HIPAA and industry best practices. Access to PHI and PII is restricted to authorized personnel with a legitimate need to know. We maintain secure servers, encryption technologies, firewalls, and monitoring systems.

8. Data Retention

Information is retained only as long as necessary to fulfill the purposes outlined or as required by law. PHI and PII will be securely disposed of or de-identified when no longer needed.

9. Your Rights

• Access and receive a copy of your personal information.
• Request corrections or updates.
• Request restrictions on certain uses/disclosures of PHI.
• Request deletion of personal data where legally permissible.
• File a complaint regarding privacy practices without fear of retaliation.

To exercise your rights, contact us using the information below.

10. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect PII from minors. If such information is identified, it will be deleted promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us